Shipping policy

Shipping Policy

At Smartline, we want your shopping experience to be as smooth as possible. Here’s all the information you need about shipping and delivery of our products.

Shipping Costs

• Within Sweden: We offer free shipping on all orders over 399 SEK. For orders under 399 SEK, a shipping fee of 49 SEK will apply.
• International Shipping: We do not offer international shipping at the moment.

Delivery Time

• Within Sweden: We aim to ship your order within 24 Hours. Typical delivery time is 3-5 business days, depending on your chosen shipping method and location.
• International Delivery: Delivery time for international orders may vary depending on the destination. Expected delivery time is 4-10 business days.

Shipping Methods

We use reliable shipping partners to deliver your products quickly and safely. You can choose from the following options:

• DHL - Fast and reliable delivery with the option to track your package all the way to your door!

Order Confirmation and Tracking

Once we’ve shipped your order, you will receive an email confirmation, including a tracking number, so you can follow your delivery in real-time.

Damaged and Lost Packages

If your order arrives damaged or if a package is lost in transit, please contact us immediately at tech@smartlinesweden.se so we can assist in resolving the issue.

Returns and Refunds

If you are not completely satisfied with your order, please refer to our return policy for information on how to return or exchange products.

Customer Support

Have questions about shipping or delivery? Contact us at tech@smartlinesweden.se, and we’ll be happy to help!