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FAQ - Manual for Tracker

Apple

Why is my device’s location not updating?

  • There are two principles for product positioning reporting. If there are many Apple devices nearby, each new user in the vicinity of this device will report their location, typically within 2-5 minutes. If the device has not moved, the built-in sensors will detect this, and the device will enter a sleep mode, with the reported location ranging from 30 minutes to several hours. Don’t worry, the location you see might be from 30 minutes or several hours ago, but it’s very likely that the item hasn’t moved, and the location you see is the last known location.

When pairing a device with Find My app, the phone will link to the Apple server.

  • Pairing may fail because of network problems. The following action is recommended: 1. Change the phone’s network, such as switching between WiFi and mobile. The first pairing may takes a long time, please wait patiently. 2. Reset your item. 3. Repair with Find my APP.

 

Android

Can't Connect My Device With Google's Find Hub App The following action is recommended:

  • Method 1. Restart your phone’s Bluetooth and cellular network. Restart your phone’s Bluetooth and cellular network, shut down and restart the device, then wait for the pop-up to show “Wireless tag”.
  • Method 2. Reset your device. Reset your device, shut down and restart the device. Then wait for the pop-up to show “Wireless tag”.
  • Method 3. Please restart your phone and try again. Please restart your phone, shut down and restart the device, then wait for the pop-up to show “Wireless tag”.
  • Method 4. Update your phone’s software.

Step 1.Access phone settings and find “System”

Step 2. Find Softeware updates and open “System update”, then check for update.

Step 3. Update your phone’s system to newest system.

  • Method 5. Find your phone’s Google service to connect the device.

Step 1. Access phone settings and find “Google service&perferences”.

Step 2. Access“Google service&perferences” and find “All services”.

Step 3. Access“All services” and find “Connected devices &Sharing”.

 

  • Step 4. Access “Devices” and find “Available devices nearby”. If you can see “Wireless tag”, click the “wireless tag”, then wait for the pop-up to show “Wireless tag”.
  • Step 5. If you can not see “Wireless tag”, you need shut down and restart the device, until you see the “Wireless tag”. Or reset your device, shut down and restart the device, until you see the “Wireless tag”. Then click the “wireless tag”, then wait for the pop-up to show “Wireless tag” and tab it to connect.

Once linked to a Google account, the device becomes inaccessible to other users.

When your item is nearby, you can remove item in the app, it should make a ring-ring chime indicating it is removed successfully, then the item can be used by other people.

When your item is out of the range of your phone’s connection, and your Locator is removed from Find My app, the device can’t be used by other people. You need reset your locator, then it can be used by other people.